Limited Workmanship Warranty Policy:
Mercury Magnetics™ warrants its transformers to be free from defects in material and workmanship, if properly installed, under normal use for a period of TEN YEARS from the date of purchase, and by the original owner. Defective transformers will be replaced or repaired at our discretion. To the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Mercury Magnetics™ be liable for special or consequential damages. All warranty returns are examined by our engineering staff to determine the exact cause of failure. This warranty is void if your transformer has been tampered with.*
Please call your Mercury Magnetics™ sales representative to discuss making an exchange.
*Return Order Policies:
Please contact us by email, fax or phone for a Return Order Form (ROF) and pre-addressed return shipping label. All shipments must include this completed form and label or they will not be accepted.
Please read all ROF instructions carefully and complete the customer portion of the form. Without all the information requested we cannot process your refund or warranty, issue credit, repair or replacement. Your order will be delayed until the missing information is received.
Please use a separate ROF for each invoice number.
You must use the pre-addressed return shipping label we have supplied to you. Complete and affix the label to the package. Packages without this label will be returned.
Insure your shipment for the invoice amount.
Include the original invoice.
All transformers must have their identity stickers intact.
For a refund the product must be in its original packaging, complete, and in salable condition without damage or cut wires. Transformers that have been tampered with, or with unauthorized attempted repairs will be rejected.
Ship prepaid. Collect returns will be refused. If the product is found to be defective or in the case of a shipping error, we will issue you a refund for shipping costs.
Keep a record of your shipment until you receive your credit or replacement.
Please package all product carefully.
Notes & Exceptions:
Custom orders, restorations and/or rewinds are covered by the Workmanship Warranty.
Wrong parts sent to you due to errors on our part will be replaced or credited at your option. Return freight for that product will also be credited.
Product returned after 30 days is subject to a 20% restocking charge.
Cut wires to the transformer will incur a 20% restocking charge.
No credit will be issued for less than $5.00US.
Discontinued, obsolete or closeout sale items will not be accepted for return unless they qualify under our warranty.
Attention non-North American customers: For a small additional charge we can provide our transformers with other input voltages.
About Mercury Magnetics
For more information, assistance, quotes
Aerospace & General Manufacturing Division
9167 Independence Ave. • Chatsworth, CA 91311 • FAX (818) 998-7835
Info@MercuryMagnetics.net • www.MercuryMagnetics.net
Map to Mercury Magnetics
CAUTION! The voltages in your amplifier can be dangerous. Transformers and chokes are not user serviceable parts. Installation of these components should always be performed by an experienced technician. The simple ability to use a soldering iron is not enough to qualify a "do it yourself person." Those who are inexperienced in working with electronic circuits should never attempt to service their amplifier. Household line currents can be deadly!! Transformers, chokes and large filter capacitors can store a dangerous charge for several days or more after the amplifier has been unplugged. Never touch the terminals of such devices without being certain of their charge status. Risk of shock and damage to equipment may result from mishandling and/or improper use of these components. Please use common sense and always think safety first. After all, tone is most enjoyed when you are alive to hear it.