Limited Workmanship Warranty Policy:
Mercury Magnetics™ warrants its transformers to be free from defects
in material and workmanship, if properly installed, under normal use
for a period of TEN YEARS from the date of purchase, and by the original
owner. Defective transformers will be replaced or repaired at our
discretion. To the extent permitted by law, the foregoing is
exclusive and in lieu of all other warranties or representations
whether expressed or implied, including any implied warranty of
merchantability or fitness. In no event shall
Mercury Magnetics™ be liable for special or
consequential damages. All warranty returns are examined by our
engineering staff to determine the exact cause of failure. This
warranty is void if your transformer has been tampered with.*
Exchange Policies:
Please call your
Mercury Magnetics™
sales representative to discuss
making an exchange.
*Return Order Policies:
-
Please contact us by email, fax or phone
for a Return Order Form (ROF) and pre-addressed return
shipping label. All shipments must include this completed form and
label or they will not be accepted.
-
Please read all ROF instructions
carefully and complete the customer portion of the form. Without all
the information requested we cannot process your refund or warranty,
issue credit, repair or replacement. Your order will be delayed
until the missing information is received.
-
Please use a separate ROF for
each invoice number.
-
You must use the pre-addressed return
shipping label we have supplied to you. Complete and affix the label
to the package. Packages without this label will be returned.
-
Insure your shipment for the invoice
amount.
-
Include the original invoice.
-
All transformers must have their
identity stickers intact.
-
For a refund the product must be in its
original packaging, complete, and in salable condition without
damage or cut wires. Transformers
that have been tampered with, or with unauthorized attempted repairs
will be rejected.
-
Ship prepaid. Collect returns will be
refused. If the product is found to be defective or in the case of a
shipping error, we will issue you a refund for shipping costs.
-
Keep a record of your shipment until you
receive your credit or replacement.
-
Please package all product carefully.
Notes & Exceptions:
-
Custom orders, restorations and/or rewinds are covered by the
Workmanship Warranty.
-
Wrong parts sent to you due to errors on our part will be replaced or
credited at your option. Return freight for that product will also be
credited.
-
Product returned after 30 days is subject to a 20% restocking charge.
-
Cut wires to the transformer will incur a 20% restocking charge.
-
No
credit will be issued for less than $5.00US.
-
Discontinued, obsolete or closeout sale items will not be accepted for
return unless they qualify under our warranty.
-
Attention non-North American customers: For a small
additional charge we can provide our transformers with other input
voltages.
About Mercury Magnetics
Homepage
For more information, assistance, quotes
or inquiries:
Mercury Magnetics™
Aerospace & General
Manufacturing Division
9167 Independence Ave. • Chatsworth,
CA 91311 • FAX (818) 998-7835
Info@MercuryMagnetics.net
•
www.MercuryMagnetics.net
(818) 998-7791
Map
to Mercury Magnetics
CAUTION!
The voltages in your amplifier can be dangerous. Transformers and chokes are not
user serviceable parts. Installation of these components should always be
performed by an experienced technician. The simple ability to use a soldering
iron is not enough to qualify a "do it yourself person." Those who are
inexperienced in working with electronic circuits should never attempt to
service their amplifier. Household line currents can be deadly!! Transformers,
chokes and large filter capacitors can store a dangerous charge for several days
or more after the amplifier has been unplugged. Never touch the terminals of
such devices without being certain of their charge status. Risk of shock and
damage to equipment may result from mishandling and/or improper use of these
components. Please use common sense and always think safety first. After all,
tone is most enjoyed when you are alive to hear it.
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